Because Your Analyses Counts, You Can Count On Us, Your Waters Partner

Instrument performance, uptime and cost control are critical for LC-MS/MS Clinical laboratories.  Our Clinical Diagnostics Service programs are designed to ensure top instrument performance for your Waters Systems and fast support when issues arise.  The FlexChoice mySystem Coverage Solutions for Clinical laboratories features regular performance maintenance visits, utilizing Waters Quality Parts, based on your utilization, and guaranteed on-site response if remote technical support doesn’t resolve a system issue.

Our Clinical Diagnostics Service Program is delivered by Waters’ highly trained and certified Clinical Field Teams, who bring the level of skill necessary to keep your instrument performing optimally, while providing the vigilant attention to detail needed to prevent or address any operational issues.  

Learning objectives:

• Discover our range of Clinical Diagnostics Service programs
• See how we ensure top instrument performance for your Waters Systems
• Learn how our highly trained and certified Clinical Field Teams interact with customers around the world

Presenter: Julius Aguila (Global Customer Support, Waters Corporation)

Since joining Waters in 1996 as a Field Service Engineer, Julius has successfully held several positions within the field service organization, including PA District Service Manager and his most recent role as Director of Service in the East Region of the U.S. A member of the Business Continuity Task Force, Julius has been a key contributor to several organizational initiatives, lending his expertise to implement significant improvements in service procedures, process improvements and customer success. 

Julius graduated from Saint Joseph’s University, Philadelphia, PA with a B.S. in Chemistry. Prior to joining Waters, Julius worked as a temp chemist at Whitehall Robbins in Hammonton NJ after college for 8 months.

Presenter: Nadja Feigenwinter (Service Readiness Specialist, Waters Corporation)

Nadja Feigenwinter is the Service Readiness Specialist for Clinical Markets in the Waters Global Services Organization. She joined Waters Service in 2003 in Switzerland as a Field Service Engineer and has been supporting clinical customers since 2010. In 2018 she moved to the Milford, Massachusetts headquarters and led multiple global service improvement projects. Additionally, she has a strong focus on service personnel training.

Before joining Waters, Nadja worked for three years as a chemist in Switzerland and graduated with a degree in Analytical Chemistry.