Moving forward webinar part 1 - remote instrument service

How remote tools diagnosis tools and augmented reality speed up system diagnoses and troubleshooting.

See in this virtual session how our highly-qualified technical support engineers leverage digital remote support tools for faster diagnosis and off-site issue resolution in up to 35% of cases. With this advanced remote capability, we can troubleshoot your instruments challenges even before onsite service calls are warranted and to help keep your equipment running optimally.

Learn about:

• Enhanced Digital Remote Support tools and experts for faster troubleshooting and diagnosis
• Diagnosis of issues through augmented reality

Presenter: John Briggs (Sr. Manager Technical Support EMEA, Thermo Fisher Scientific)

After completing an Applied Chemistry degree as FSR in UK John started his career at Dionex in 1996. From 2007 he was covering all legacy products. In 2010 became the IC EU technical manager. In 2013 became the Manager Technical Support in EMEA for LC-MS, GC-MS & Chromatography Products.

Presenter: Julian Renpenning - Moderator (Regional Marketing Manager EMEA, Thermo Fisher Scientific)

Julian studied at the Technical University of Berlin Biotechnology and specialized in analytical chemistry and bioprocess engineering. In 2011 he started his PhD at the Environmental Research in Leipzig, Germany and continued in 2015 to work as Postdoc career on analytical method development for hyphenated MS, IRMS and ICP-MS with gas chromatography. Since 2019 I took a role at TFS as EMEA Regional Marketing Manager for GC, GC-MS and IOMS.